Zenith Bank Nigeria was founded in 1990 by a dynamic team led by Nigerian businessman, Jim Ovia. Known for a culture of excellence and professionalism, Zenith bank has over 500 branches nationwide, and more in other countries in Africa and the United Kingdom.
As trailblazers of digital banking in the Nigerian banking sector, their customer service department is indeed one of the best and most-reliable among all the banks in Nigeria. Much like many other banks, they have dedicated officers who work to ensure that all the banking needs of their customers are properly and promply attended to in an excellent and timely fashion. Amongst many, activities carried out by the Customer service deparment include:
The cusomer care officers ensure that all conflicts, issues and complaints that customers may have are attended to as quickly as possible, in such a way that the relationship beween the bank and the customer is not soured.
Provision of Detailed Information and Guidance
Customers always have questions, and they also often misinterpret banking operations, practices and policies and how they are affected by them. It is the duty of the customer care officer(s) to provide accurate information and guidance on all issues, and to ensure that customers fully understand what they want to do and the probable implications of their decisions and actions, in order to avoid complicated situations.
Zenith Bank Customer Care Contact Center (ZenithDirect) Details:
To contact Zenith bank cusomer care unit online, the following channels are available.
Email: [email protected] (for general enquiries),
[email protected] (for questions and specific matters relating to accounts)
Phone: +234-1-2787000, 2927000, 4647000, 0700ZENITHBANK
Zenith Bank Head Office:
Like many banks in Nigeria, Zenith Bank’s head office is located at Victoria Island, Lagos, Nigeria. The full address is: Plot 84, Ajose Adeogun Street, Victoria Island, Lagos, Nigeria.