Zenith Bank Customer Care Contact Details


Zenith Bank Nigeria was founded in 1990 by a dynamic team led by Nigerian businessman, Jim Ovia. Known for a culture of excellence and professionalism, Zenith bank has over 500 branches nationwide, and more in other countries in Africa and the United Kingdom.

As trailblazers of digital banking in the Nigerian banking sector, their customer service department is indeed one of the best and most-reliable among all the banks in Nigeria. Much like many other banks, they have dedicated officers who work to ensure that all the banking needs of their customers are properly and promply attended to in an excellent and timely fashion. Amongst many, activities carried out by the Customer service deparment include:

Conflict Resolution

The cusomer care officers ensure that all conflicts, issues and complaints that customers may have are attended to as quickly as possible, in such a way that the relationship beween the bank and the customer is not soured.

Provision of Detailed Information and Guidance

Customers always have questions, and they also often misinterpret banking operations, practices and policies and how they are affected by them. It is the duty of the customer care officer(s) to provide accurate information and guidance on all issues, and to ensure that customers fully understand what they want to do and the probable implications of their decisions and actions, in order to avoid complicated situations.

Zenith Bank Internet Banking

Zenith Bank Customer Care Contact Center (ZenithDirect) Details:

To contact Zenith bank cusomer care unit online, the following channels are available.

Email: [email protected] (for general enquiries),


[email protected]bank.com (for questions and specific matters relating to accounts)

Phone: +234-1-2787000, 2927000, 4647000, 0700ZENITHBANK


Zenith Bank Head Office:

Like many banks in Nigeria, Zenith Bank’s head office is located at Victoria Island, Lagos, Nigeria. The full address is: Plot 84, Ajose Adeogun Street, Victoria Island, Lagos, Nigeria.

10 thoughts on “Zenith Bank Customer Care Contact Details

  1. I am been debited for a transfer I made to 4279566 from 2110036867 and the first account haven’t received and I want to use urgently, I guess it called quick and not delay thanks.

  2. Sir/Madam
    Please update my account information as discussed on 12/04/2018, so that I can receive alerts and all notices concerning my Account No 2179437043 through this Email;[email protected]

  3. Hello my name is promise and I’m here to say something about my acct,,,, someone sent me money but I did not got the alert ,is there any problem with my bank account….. Please I want to know what is happening.

  4. I’m Tiamiyu yusuff olatunji… I forget my account number because the account has been restricted since the day I opened it due to different in date of birth I provided and the one on BVN… Kindly send me the account number again… 5h


  5. I want all transaction on my account details to be verified, I don’t use ATM or online banking all I do is table transaction, so am suspecting strange move on my account. Kindly don’t access any transaction except verified pls this is urgent called your customer line but not responding. Here is my account details 2003390616 Lawal K.A

  6. I have been debited 2000 naira from my account… 2213326117.by one CSH PD HANGE ROSELINE Today 19th December 2018…I don’t know how BT please I am worried About it….Pls do a trace on it and call me on +2348025538138…Thanks

  7. My name is shade ,
    I sent someone money since yesterday the person have not seen it and they need it urgent

  8. Please I used the pos machine on the 3/13/2019 and I was debited while the the transaction was not succful please help me revert my money am beginning to get tired of zenith bank here is my Acc name Samson Asidup Yakubu

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