Every success-driven organization is conscious of one thing: feedback. Without feedback, you really do not know if you’re making progress or otherwise. Without feedback, you will be in the dark in matters pertaining to your business venture; and that is why successful organizations place emphasis on feedback, because it helps them to evaluate their progress over time.
One of the ways to guarantee a steady inflow of feedback is by establishing a means of communication – like a link bridge – between your organization and those who patronize your products and services. One of such channels is called Customer care services. Customer care departments in companies are like the middle-men linking the company and their customers. When new products are available, the customers get information from the customer service unit. When customers are aggrieved, the company’s management gets informed through the customer service unit. If an action will be taken that will necessitate informing the customers, it will be done through the customer service department.
In Nigeria, Stanbic IBTC bank has a very efficient customer service system. Services obtainable on their 24/7 Customer care portal include all account-related enquiries, BVN-related issues, Debit card and credit card activation, blocking/deactivation and reissuance, and etcetera. Basically, they have made basic transactions easier for their customers. Customers can now perform basic banking transactions from their comfort zones.
Customer Care Center Contact Details:
If you opt against physically visiting the bank to get the attention you need, you can contact them via any of the following online channels:
Phone: 0700 CALL STANBIC (0700 2255 782 6242) or +234 1 2709676
Email: [email protected]
For Fraud-related issues:
Phone: +234 1 4227777
Email: [email protected]
Stanbic IBTC Head Office Address in Nigeria:
IBTC Place, Walter Carrington Crescent, Victoria Island, Lagos, Nigeria.
Please I lost my ATM card and I want it to be locked.
Ac
count Number: 0011813010
Acct Name: Jonathan Joseph Akachi
I would just like to know what your toll free number is. I am calling from S.A.
gooddaay, am franca from lagos i sent a friend of mine to transfer money through western union in Uyo branch, and they told him the money will be transfer in 2 days time, and is almost 1month now they havent done it. when he went there they person in charge, later find out he used the money for something else(his personal issue) and the bank manager told me they will do something about it till now. please i want you to do something about it
I made a transfer to my other bank acct, i was debited but the money didnot reach my acct. I want my money back
I am jegede modupe opeyemi I made a transfer of 43000 on my stanbic ATM on your ATM machine on October4th 2018 to first bank but my account was debited without reaching its destination. I filled a form on Friday 5th Oct 2018 and today is 10th October yet the money has not been reversed. This delay in reversal of the cash has cost a life in which I thank stanbic for leaving an indelible mark in me. Pls and pls help me reverse my money back on time before another damage is caused. My acct no is 0001543486
My POS was blocked which I took to your branch at Oko Oba almost two months now nothing has been done and it affecting my business acct number 0001214146 Olabamiji Akhirat A
Hello Stanbic, a theft happen in my account and I went to one of ur bank to complain. For one month nw nothing has been done. Pls and pls this is nt a small issue, pls assist me if u can acc number 0023572505 Yusuf Abass Onimisi
Please how do I use my phone to get my account number
Pls I need agodi branch line number
Pls I just lost my ATM card and I want it blocked Asap,
Name: Godswill Augustine
Account: 0029576646
I want to link my account
I try to create a pin so that I can transfer and do all transaction even without going to the bank on my phone but along the process, I create a new pin with my last 4digit of my ATM card,all that they always send to me was………OTP validation fail.I have been trying this for a long time..I think I should just go to the bank withdraw all my money and close my account with stanbic.