Founded in 1990, Guarantee Trust Bank (GT Bank) is one of the most innovative and youth-friendly banks in Nigeria. Little wonder, a large chunk of their customer base consists of young and trendy folks.
GT bank has one of the most reliable and easily accessible customer care platforms. Their customer care unit, as the name implies, is primarily in charge of tending for the needs of their customers. The customer care unit consists of dedicated staff who readily walk needy customers through paperwork and all necessary bank procedures that they may be confused about; as well as staffs who see to the provision of forms and accurate answers to inquiries about bank products, services and operations to customers who need them.
Perhaps, the most important function of the customer care officer(s) is the resolution of conflicts involving disgruntled customers who may have been affected by some unpredictable aberration in banking operations, such as ATM errors or Internet server breakdowns. In resolving conflicts, customer care ensures a win-all situation, so that the bank makes no loss – either of finances or of an affected customer.
Whether you are contacting them through their online and proxy channels, or you visit the bank branch physically, you are very likely to get your requests sorted in quick time, barring any unpredictable exception.
GT Bank Customer Care Contact Channels:
Their online customer care unit can be contacted via the following channels:
Phone – 0700482666328, 01-4480000 (8am to 5pm, Mondays to Fridays)
GT Connect (24/7) – 08039003900, 08029002900
GT Bank Head Office Address:
As with a number of other banks in Nigeria, their Head Office is located in the heart of the lagos business disrict. It can be found at:
635, Akin Adesola Street, Victoria Island, Lagos, Nigeria.