FCMB Customer Care Center Contact Details + Head Office Address


Bank customers always have needs to be met and questions to be answered, that is why banks take time and effort to set up functional customer care channels and platforms, so that at all points in time their customers needs will be satisfied.

First City Monument Bank (FCMB) places strong emphasis on customer satisfaction and excellence in service delivery, and that is why they have one of the most active and easily-accessible customer care platforms in the Nigerian banking industry.

FCMB Mobile Banking App

FCMB’s 24-hour Multilingual contact center operates all-day, everyday of the week including holidays. Services they render include account balance checking, BVN linking and related inquiries, Internet banking or USSD banking password reset and related requests, Information on current products, services, promotions and offers, ATM Card blocking and reissuance, information on branch and ATM locations, and etcetera. Basically, they aim to make transactions easier for their customers via the contact center; that is why they have made it possible for customers to carry out basic banking transactions from their comfort zones.

The FCMB customer care center can be accessed via two major channels. Firstly, by walking into any branch of the bank and making your enquiries to the customer service personnel at the customer service desk. Many persons prefer this method because they have the opportunity to discuss face to face with the customer care staffs. For most persons, face to face interactions boost confidence levels. On the other hand, online interactions – which is the second channel via which the contact center can be accessed – could be faster and less stressful. Here, customers can do all they want from the comfort of their homes.


FCMB Customer Care Centre Details:

Phone: 01-2798800, 07003290000

Email: [email protected]


Whatsapp: +2349099999814, or +2349099999815

FCMB Head Office Address

First Coty Monument Bank Plc.n Primrose Tower, 17 A Tinubu Street, P.O Box 9117, Lagos State, Nigeria.


+234 1 279 3030

14 thoughts on “FCMB Customer Care Center Contact Details + Head Office Address

  1. Pleas am trying to withdraw my money but the refused to pay me that the money is too much in my account that I cannot withdraw it.

  2. Hello sir
    I’ll kindly like to complain the lacklustre attitude of your cashiers when it comes to issuing Customs Duty Reciept
    I am a forwarding agent and I work in Apapa. I want to bring to your notice the cashiers in Randle road branch at Apapa.
    They are always nonchalant I’m handling customs duty and this is not the same standard in other banks especially this young teller known as Afis. I don’t know his surname because it isn’t written on his cubicle.
    Please call then to attention because this attitude of theirs is making me lose money in my business
    Yours faithfully
    Okereke Samuel
    On behalf of Dikachife International Agency Limited

  3. I bought four hundred and seventy_nine ( 479) ordinary share from your Bank in 2012.My certificate no is 993836 and my Account no is 571735.I write to inform you that I have never received any dividend from your Bank. pl kindly direct me what to do.

  4. Pls I paid #5250 to Branch through online PAGA on Wednesday 27/6/2018 and since then they are unable to get the money and the said amount has been deducted from my account. Pls help me to verify it.

  5. Is your fcmb flexx youth accounts a fraudulent one? I was paid money couple of days back up till how my account is empty. Acc num 5595346019

  6. Pls Help Me Out I Try To Withdraw Money From Other ATM Machine But I Can’t. Secondly I Can’t Transfer Money To Other Bank

  7. good day, i have problem with my app so i real download another one and they are asking me for password. please i really need your help if there a way you can send me the password. thank you

  8. I want to use this opportunity to get to your notice how Allen 2 branch lkeja has dubiously collected the sum of 7750 seven thousand seven hundred n fifty naria from my October salary account all effort to reverse my money fell in deaf ear I will be mad with FCMB if by the end of this week the money is not reverse thank you

  9. I use your POS machine in one of my outlets. Your bank debitted me for a successful transaction. Even after showing evidence that the transaction was successful on your terminal fcmb is yet to credit my account and this has been over 2 months. I keep hearing we are working on it. It’s so sad that in this 21st century this kind of a thing still happens. So sad.

  10. Dear Sir/Madam, Please I use your online app and my maximum daily transfer is only #5,000 (five thousand naira). But to my greatest surprise I noticed that one single transfer which I did today being 22/12/2018 debited me twice making a total of #10,000 (ten thousand naira) a day. How that was possible is what I can’t Understand. Meanwhile my account was debited #5000 twice today. And I have also contacted the beneficiary who told me that she only received #5,000 from me. Please kindly use your good office to get this error sorted out immediately. Regards, Chris

  11. Please help me i travel to abroad since then I’m not using my account i want to update my account now with my current mobile number and also i want to be doing mobile transfer here

  12. Hello my bank and i, i have a complain to tender , 2617348013 here is acc. number, yesterday by 3:45pm i try to load my line as usual from my bank but this time i was surprise, i try to recharge with the sum of #1000 only and they showed me successful even debit but up till now i have not received any nor message, i am INNOCENT SAMPSON, JOHNSON , my FCMB has not done this before i’m always proud of them, pls customer care kindly do something to return it or recharge the line, thanks FCMB my bank nd i.

  13. Hello my bank and i, i am INNOCENT SAMPSON, JOHNSON by name please it has been a long time i have not receive any alert on my phone and have checked the phone setups, the type is ivvi Android phone, please i need ur help , if not *329# code i would have turning in bank like i am school, please help, thanks.

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