Bank customers always have needs to be met and questions to be answered, that is why banks take time and effort to set up functional customer care channels and platforms, so that at all points in time their customers needs will be satisfied.
First City Monument Bank (FCMB) places strong emphasis on customer satisfaction and excellence in service delivery, and that is why they have one of the most active and easily-accessible customer care platforms in the Nigerian banking industry.
FCMB’s 24-hour Multilingual contact center operates all-day, everyday of the week including holidays. Services they render include account balance checking, BVN linking and related inquiries, Internet banking or USSD banking password reset and related requests, Information on current products, services, promotions and offers, ATM Card blocking and reissuance, information on branch and ATM locations, and etcetera. Basically, they aim to make transactions easier for their customers via the contact center; that is why they have made it possible for customers to carry out basic banking transactions from their comfort zones.
The customer care center can be accessed via two major channels. Firstly, by walking into any branch of the bank and making your enquiries to the customer service personnel at the customer service desk. Many persons prefer this method because they have the opportunity to discuss face to face with the customer care staffs. For most persons, face to face interactions boost confidence levels. On the other hand, online interactions – which is the second channel via which the contact center can be accessed – could be faster and less stressful. Here, customers can do all they want from the comfort of their homes.
FCMB Customer Care Centre Details:
Phone: 01-2798800, 07003290000
Email: [email protected]
Whatsapp: +2349099999814, or +2349099999815
FCMB Head Office Address
First Coty Monument Bank Plc.n Primrose Tower, 17 A Tinubu Street, P.O Box 9117, Lagos State, Nigeria.
+234 1 279 3030