The importance of an active and effective customer care unit in an organization cannot be overemphasized. It acts as the bridge between the company and the customers they provide goods and services for. The customer service platform provides customers an avenue for giving feedback to the organization, and this in turn helps the organization maintain progress and checkmate excesses and errors.
In the Nigerian banking sector, customer service is as important as the products and services the banks have to offer. Wema bank has one of the most innovative and effective customer care service platforms in the Nigerian banking sector. They have different arms for different specific issues that may arise, and they also have several routes by which instant assistance can be obtained from them, in case of any bank-related distress or emergency.
Their customer care feature is known as ‘Purple Connect’. The Purple connect centers are fully-equipped 24-hour contact hubs that are set up to improve the customers’ overall banking experience. They exist at every branch of the bank, and they can also be accessed online.
Services available at the purple connect centers include account balance checking, BVN linking and related inquiries, Internet banking or USSD banking password reset and related requests, Information of current products, services, promotions and offers, ATM Card blocking and re-issuance, information on branch and ATM locations, and etcetera. Via the Purple connect center, customers can get all their unpleasant issues resolved and their questions answered. They can also perform basic transactions from their place of comfort, without necessarily visiting the bank premises.
Customer Care Contact Center Details:
Phone: 08039003700, 01 277 7700-9, +234 1 4613146-7, 07000PURPLE (07000757753)
Wema Bank Head Office Address:
WEMA Bank Plc.,
Tel: +234 1 2778600, +234 1 2711697