Access Bank is one of Nigeria’s top banks. As at 2013, a change in management coupled with massive investments made it the fourth largest bank in Nigeria.
Access Bank is known for its efficiency in the provision and delivery of the products and services they offer to their numerous customers.
As with all banks, Access Bank also has a fully-functional customer care department. For customers who are unable to fully understand what is required of them in the banking system, the bank has dedicated customer care staff who readily walk such customers through the required procedures: and for those who may be affected by occasional technological aberrations and inconsistencies, for example internet server breakdowns or Atm errors or all forms of cash flow chain disruptions, Access bank’s customer care unit is up to the task.
The customer care officer(s) is/are basically in charge of ‘caring for the needs’ of their customers. Their job functions include settlement of complaints and disputes between customers of the bank and the bank itself; ensuring that all issues of inquiry and complaint and get resolved as quickly as possible; and providing information about bank operations and services to customers. In the conflict resolution process, they strive to ensure a win-win situation for all: that is, that the bank does not record any form of loss, and that its relationship with the aggrieved customer(s) is not destroyed.
Access Bank Customer Care Contact Details:
Access Bank runs a 24/7 multi-lingual contact center to attend to the needs of customers, and they can be contacted via any of the following channels:
Phone – 0700CallAccess (07002255222377) , +234 1-2712005-7, +234 1-2802500
Fax – +234 1-2799692
Email – [email protected]
Access Bank Head Office Address.
Their head office is located at Plot 999c, Danmole Sreet, Off Adeola Odeku/Idejo Street, Victoria Island, Lagos, Nigeria.