Every success-driven organization is conscious of one thing: feedback. Without feedback, you really do not know if you’re making progress or otherwise. Without feedback, you will be in the dark in matters pertaining to your business venture; and that is why successful organizations place emphasis on feedback, because it helps them to evaluate their progress over time.
One of the ways to guarantee a steady inflow of feedback is by establishing a means of communication – like a link bridge – between your organization and those who patronize your products and services. One of such channels is called Customer care services. Customer care departments in companies are like the middle-men linking the company and their customers. When new products are available, the customers get information from the customer service unit. When customers are aggrieved, the company’s management gets informed through the customer service unit. If an action will be taken that will necessitate informing the customers, it will be done through the customer service department.
In Nigeria, Stanbic IBTC bank has a very efficient customer service system. Services obtainable on their 24/7 Customer care portal include all account-related enquiries, BVN-related issues, Debit card and credit card activation, blocking/deactivation and reissuance, and etcetera. Basically, they have made basic transactions easier for their customers. Customers can now perform basic banking transactions from their comfort zones.
Customer Care Center Contact Details:
If you opt against physically visiting the bank to get the attention you need, you can contact them via any of the following online channels:
Phone: 0700 CALL STANBIC (0700 2255 782 6242) or +234 1 2709676
For Fraud-related issues:
Phone: +234 1 4227777
Stanbic IBTC Head Office Address in Nigeria:
IBTC Place, Walter Carrington Crescent, Victoria Island, Lagos, Nigeria.